{"id":4849,"date":"2020-01-31T10:01:04","date_gmt":"2020-01-31T10:01:04","guid":{"rendered":"\/?page_id=4849"},"modified":"2026-04-08T18:01:15","modified_gmt":"2026-04-08T18:01:15","slug":"together-beating-the-drum-for-service-delivery","status":"publish","type":"page","link":"\/?page_id=4849","title":{"rendered":"Tshegetso call centre"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5676\" src=\"\/wp-content\/uploads\/2020\/01\/image001-2.jpg\" alt=\"image001 (2)\" width=\"872\" height=\"1223\" srcset=\"\/wp-content\/uploads\/2020\/01\/image001-2.jpg 872w, \/wp-content\/uploads\/2020\/01\/image001-2-214x300.jpg 214w, \/wp-content\/uploads\/2020\/01\/image001-2-768x1077.jpg 768w, \/wp-content\/uploads\/2020\/01\/image001-2-730x1024.jpg 730w, \/wp-content\/uploads\/2020\/01\/image001-2-400x561.jpg 400w\" sizes=\"(max-width: 872px) 100vw, 872px\" \/><\/p>\n<p>DCS now has a call centre <strong>(Tshegetso call centre)<\/strong> situated at the national Head Office\u2026the centre started operating on the 2<sup>nd<\/sup> of September 2019 during normal office hours (07:15 \u2013 15:45), its main objective is to provide effective, efficient, innovative and professional service(SERVICE DELIVERY). We are now in 2020, technology is an extreme necessity when it comes to communication and the majority of the people are now utilizing it. To adequately service the needs of our service recipients The Department of Correctional Service has now made it easy for everyone across the world to gain access to it so that the services can be efficiently and effectively administered. The following methods can be used for any enquiry or complaint through the internet and telephonically.<\/p>\n<ul>\n<li><strong>Tshegetso call centre <\/strong>&#8211; <a href=\"http:\/\/applications.dcs.gov.za\/contactcentre\/\">dcs.gov.za\/contactcentre\/<\/a> &#8211; creation of own ticket.\u00a0<a href=\"mailto:enquiry.complaints@dcs.gov.za\">enquiry.complaints@dcs.gov.za<\/a> or call <strong>0860 000 327\u00a0<\/strong>for assistance.<\/li>\n<\/ul>\n<p>People can even check for our contacts on <strong>dcs.gov.za<\/strong> then select contact us on the top right of the page. This Service Delivery Charter outlines the Department of Correctional Services\u2019 commitment to customer service. The department will continue to implement and enhance its planning for a better service delivery. The call centre can provide services for members of the public, inmates and officials.<\/p>\n<p>&nbsp;<\/p>\n<p>Reports from September 2019 to date<\/p>\n<script>\r\n\t\t\t\t\tjQuery(document).ready(function($)\r\n\t\t\t\t\t{\r\n\t\t\t\t\t\t$( \"#accordions-tabs-4857\" ).tabs({\r\n\t\t\t\t\t\t\t\tcollapsible: true,\r\n\t\t\t\t\t\t\t\tevent: \"click\",\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t\t})\r\n\r\n\t\t\t\t\t<\/script><style type='text\/css'>\r\n\t\t#accordions-tabs-4857{\r\n\t\t\t\ttext-align: left;}\r\n\t\t#accordions-tabs-4857{\r\n\t\t\t\tbackground:#ffffff url() repeat scroll 0 0;\r\n\t\t\t\tpadding: 0;\r\n\t\t\t\t}\r\n\t\t#accordions-tabs-4857 .accordions-tab-head{\r\n\t\t\tcolor:#ffffff;\r\n\t\t\tfont-size:14px;\r\n\t\t\tbackground:#70b0ff;\t\t\t\r\n\t\t\t}\t\t\r\n\t\t\r\n\t\t#accordions-tabs-4857 .accordions-head-title{\r\n\t\t\t\r\n\t\t\t}\r\n\t\t\r\n\t\t\r\n\t\t#accordions-tabs-4857 .ui-tabs-active a{\r\n\t\t\tbackground: #4b8fe3;\r\n\t\t\r\n\t\t\t}\r\n\t\t#accordions-tabs-4857 .tabs-content{\r\n\t\t\t\tbackground:#ffffff none repeat scroll 0 0;\r\n\t\t\t\tcolor:#333333;\r\n\t\t\t\tfont-size:13px;\r\n\t\t\t\t}\r\n\t\t\t\t\r\n\t\t#accordions-tabs-4857 .accordions-tab-icons{\r\n\t\t\t\tcolor:#565656;\r\n\t\t\t\tfont-size:16px;\t\t\t\t\r\n\t\t\t\t}\r\n\t\t\t\t<\/style><style type=\"text\/css\">#accordions-4857{}\r\n#accordions-4857 .accordions-head{}\r\n#accordions-4857 .accordion-content{}<\/style><div id=\"accordions-tabs-4857\" class=\"accordions-tabs-themes accordions-tabs flat accordions-tabs-4857\"><ul><li class=\"tabs-nav\" ><a style=\"\" class=\"accordions-tab-head\" href=\"#tabs-0\"><i class=\"accordions-tab-icons left accordions-tab-plus fa fa-chevron-up\"><\/i><i class=\"accordions-tab-icons left accordions-tab-minus fa fa-arrow-down fa-chevron-down\"><\/i><span class=\"accordions-tabs-head-title\">Tshegetso Call Centre Cumulative<\/span><\/a><\/li><li class=\"tabs-nav\" ><a style=\"\" class=\"accordions-tab-head\" href=\"#tabs-1580802807913\"><i class=\"accordions-tab-icons left accordions-tab-plus fa fa-chevron-up\"><\/i><i class=\"accordions-tab-icons left accordions-tab-minus fa fa-arrow-down fa-chevron-down\"><\/i><span class=\"accordions-tabs-head-title\">Nature of Queries Received <\/span><\/a><\/li><\/ul><div class=\"tabs-content\" id=\"tabs-0\"><p><a href=\"\/wp-content\/uploads\/2020\/02\/Call-centre-report-Excell-26-Feb-TO-03-MARCH-2020.xlsx\" target=\"_blank\" rel=\"\">Call centre report Excell - 26 Feb TO 03 MARCH 2020<\/a><\/p>\n<\/div><div class=\"tabs-content\" id=\"tabs-1580802807913\"><p><!-- [if gte mso 9]><xml>\n<o:OfficeDocumentSettings>\n<o:AllowPNG\/>\n<\/o:OfficeDocumentSettings>\n<\/xml><![endif]--> <!-- [if gte mso 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Grid\";\nmso-tstyle-rowband-size:0;\nmso-tstyle-colband-size:0;\nmso-style-priority:39;\nmso-style-unhide:no;\nborder:solid windowtext 1.0pt;\nmso-border-alt:solid windowtext .5pt;\nmso-padding-alt:0cm 5.4pt 0cm 5.4pt;\nmso-border-insideh:.5pt solid windowtext;\nmso-border-insidev:.5pt solid windowtext;\nmso-para-margin:0cm;\nmso-para-margin-bottom:.0001pt;\nmso-pagination:widow-orphan;\nfont-size:11.0pt;\nfont-family:Calibri;\nmso-ascii-font-family:Calibri;\nmso-ascii-theme-font:minor-latin;\nmso-hansi-font-family:Calibri;\nmso-hansi-theme-font:minor-latin;\nmso-ansi-language:EN-ZA;}\n<\/style>\n\n<![endif]--> <!--StartFragment--><\/p>\n<table class=\"MsoTableGrid\" style=\"width: 460.45pt; border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\" border=\"1\" width=\"460\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 27.9pt;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 27.9pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: 150%;\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-ZA\">QUERIES BY MEMBERS OF THE PUBLIC<\/span><\/strong><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: 150%;\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-ZA\">\u00a0<\/span><\/strong><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border: solid windowtext 1.0pt; border-left: none; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 27.9pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: 150%; margin: 0cm 0cm .0001pt 32.1pt;\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-ZA\">QUERIES BY OFFICIALS AND EX-<\/span><\/strong><span lang=\"EN-ZA\"> <strong style=\"mso-bidi-font-weight: normal;\">OFFICIALS<\/strong><\/span><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: 150%;\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-ZA\">\u00a0<\/span><\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 1;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Complaints against DCS officials in Prisons<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Ill-treatment of officials by management<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 2;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Request for inmates to be transferred<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Early retirement without penalisation<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 3;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Theft of assets while visiting prisons <span style=\"color: red;\">(phones)<\/span><\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Outstanding payment of Resignation<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 4;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">The duration of parole processes<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">fruitless expenditure<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 5;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Expungement of criminal records<span style=\"mso-spacerun: yes;\">\u00a0 <\/span><span style=\"color: red;\">(ex-inmate)<\/span><\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">IT related problems <span style=\"mso-tab-count: 1;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 6;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Violation of parole conditions<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Grade Progression<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 7;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Ill-treatment of inmates<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Office Phones <\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 8;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Request for contacts<span style=\"mso-tab-count: 2;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span> <\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Medical aid <\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 9;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Bursary application<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Uniform<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 10;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Job opportunities<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Pension<\/span><span lang=\"EN-ZA\" style=\"font-size: 8.5pt; font-family: Verdana; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; color: green; mso-fareast-language: EN-ZA;\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 11;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Inmate enquiry<\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"line-height: normal; margin: 0cm 0cm .0001pt 32.1pt;\"><span lang=\"EN-ZA\">Health<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 12;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Learnerships<span style=\"mso-spacerun: yes;\">\u00a0\u00a0 <\/span><\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\"><span style=\"mso-spacerun: yes;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>OSD<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 13; mso-yfti-lastrow: yes;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Remission <\/span><\/p>\n<\/td>\n<td style=\"width: 240.7pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"241\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"MsoNormal\"><span lang=\"EN-ZA\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-ZA\">\u00a0<\/span><\/p>\n<table class=\"MsoTableGrid\" style=\"width: 219.75pt; border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\" border=\"1\" width=\"220\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 27.9pt;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 27.9pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: 150%;\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-ZA\">QUERIES BY INMATES &amp; Former Inmates <\/span><\/strong><\/p>\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: 150%;\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-ZA\">\u00a0<\/span><\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 1;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Expungement of criminal records<span style=\"mso-spacerun: yes;\">\u00a0 <\/span><span style=\"color: red;\">(ex-inmate)<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 2;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Complaints against DCS officials in Prisons<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 3;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Inmates requesting to be transferred<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 4;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Parole processes<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 5;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Death threats<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 6;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Education<\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"mso-yfti-irow: 7; mso-yfti-lastrow: yes;\">\n<td style=\"width: 219.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt;\" valign=\"top\" width=\"220\">\n<p class=\"MsoNormal\" style=\"margin-bottom: .0001pt; line-height: normal;\"><span lang=\"EN-ZA\">Health <\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!--EndFragment--><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>DCS now has a call centre (Tshegetso call centre) situated at the national Head Office\u2026the centre started operating on the 2nd of September 2019 during normal office hours (07:15 \u2013 15:45), its main objective is to provide effective, efficient, innovative<\/p>\n","protected":false},"author":13,"featured_media":4853,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"\/index.php?rest_route=\/wp\/v2\/pages\/4849"}],"collection":[{"href":"\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4849"}],"version-history":[{"count":5,"href":"\/index.php?rest_route=\/wp\/v2\/pages\/4849\/revisions"}],"predecessor-version":[{"id":5677,"href":"\/index.php?rest_route=\/wp\/v2\/pages\/4849\/revisions\/5677"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/index.php?rest_route=\/wp\/v2\/media\/4853"}],"wp:attachment":[{"href":"\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}